Job architecture: Building structure into an evolving world
A staggering 82% of employees feel at risk of burnout this year (up from an already concerning 63% in 2020). They say the top reason for burnout is financial strain.
Job architecture = a consistent baseline and a career progression framework
Unfairness – whether real or perceived – particularly in base pay and rewards, is a key factor in employee disengagement.
A job architecture with clear job analysis and evaluation can help mitigate that risk. Job architecture provides a consistent and transparent framework for development activities and career paths for all employees in your organisation. It is the baseline for fair and equitable enterprise-wide job and title evaluation, which are essential in successful reward and development programmes.
A global job architecture is important, because:
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It enables organisations to offer a seamless employee experience throughout the entire employee-life cycle, including individual and targeted development and learning activities, transparent and sustainable career paths, and succession planning.
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HR can use it to provide predictive people analytics to the business, taking a major step towards strategic workforce planning.
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It enables future job analysis, development, and evaluation.
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It is a foundational platform for effective attraction, development, and retention of business-critical talent.
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Organisations are able to comprehensively understand the internal comparability and external value of jobs.
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It increases workplace flexibility.
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HR can have immediate, easy access to every role in the organisation.
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After M&A – job architecture enables HR to quickly provide the business with the most effective model of the future organisation – based on optimal numbers of levels, impactful career paths, and consistency in job evaluations.
After implementing Mercer IPE
of organisations saved time on grading requests.
of companies saved time on the grading process.
years for most organisations to recognise measurable ROI.
Mercer IPE is an essential element of any job architecture
Mercer IPE is a proprietary global job evaluation methodology based on a series of business-related factors and dimensions that represent core job attributes.
Application of the IPE methodology provides an organising framework based on a job's value within the context of an organisation – and the wider commercial environment.
IPE implementation follows a simple process focusing on organisation structure, the complexities of the business, and the alignment of jobs to the business.
Career progression frameworks play a critical role in talent and succession
In a world filled with opportunities, how do you ensure talent chooses you, and then choose to stay with you?
One of the drivers of resignations is that people don’t see long-term career progression in their organisation or see better external options. This risk can be managed with a strategic career framework.
Compelling internal professional development and career pathways form a critical part of talent attraction and retention. Not only does a well-designed and publicised career progression framework attract new talent, but it also allows your people to grow and thrive with you – creating engaging employee and experiences.
Career frameworks also enable better strategic workforce planning, and faster internal backfilling of business-critical roles by mapping all possible career paths to each role.
When viewed in such a light, a career progression framework should sit at the core of every HR strategy, touching on all workforce initiatives. Yet, our research shows that, surprisingly, only one in two companies have a career framework. The absence of one is likely posing challenges for attraction, retention, and internal backfilling of business-critical roles. Other common problems we see include:
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Lack of information
Even in organisations with formal career progression frameworks, career path information is often not readily available and career conversations are not happening regularly enough. More needs to be done to help employees recognise the compelling opportunities that exist within their own organisations to build their career, including frequent conversations with their manager to help brainstorm possible career moves, and strategise how to build their skill set.
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No structural support
In some organisations, there are distinct discrepancies between business units when defining their job and career architecture. The vast majority are reactively creating new job levels and/or adding steppingstone roles, frequently, there are also regional variations.
Career progression frameworks need to be intentionally designed at micro and macro levels. In this talent demand economy, the onus is on the organisation – and direct managers – to architect and inspire career experiences and paths that have intentional and meaningful movement.
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One-size approach no longer works
Organisations need to be aware of, and work with, their employees’ experience and expectations. In this era of the individual, just as employees expect to have a lot more agency about where, when, and how they work, they also want to be fully informed about their choices for career development and advancement.
Great career opportunities drive talent retention. Let your people grow with you.
A career framework is a strategic centrepiece that sits at the core of every HR department and touches on all workforce initiatives. This significance is evident across organisations. According to Mercer's 2024 Global Job Architecture Pulse Survey, over three-quarters of companies have already established a job architecture or career framework. Among the remaining companies, nearly all have plans to implement one within the next 12 months.
Compelling careers are built by career path frameworks
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Find out what development means to your employeesStart by asking your employees what a compelling career looks like from their perspective. What skills and experiences do they value? What growth opportunities are they seeking? By finding out what your workforce wants, you can create careers that combine their interests with the needs of your organisation.
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Design high impact careers using real career pathsIntentionally design the Transparency, Control and Velocity of career paths to fulfil both your organisation’s need for a ready-now skills pipeline as well as your employees' need to feel they are advancing at the right pace.
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Institutionalise a career cultureUsing technology to ensure career information is easily accessible. Facilitate movement and career progression by recognising non-lateral career moves, celebrating learning rather than just promotions, and rewarding high potentials with more meaningful career experiences.
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Make careers engaging and funInvest time in ensuring managers see employee career development as central to their roles. Equip people managers with talking points on how to lead career conversations effectively with the stated objective of showing employees that your organisation is one in which they can grow and thrive.
More insights from Mercer job and career architecture
Mercer invests in job architecture methodologies. We conduct ongoing research to ensure alignment with the global marketplace, and we are committed to providing organisations with a leading platform for managing diverse talent populations.
Our job analysis and evaluation methodology allow organisations to understand the internal comparability and external value of jobs while facilitating the rapid development of new roles and responsibilities.
Building on our expertise and best practice, we can help you create a job architecture without investing too many resources.